ABOUT US

Turnxp Technologies Limited is a company registered in the Federal Republic of Nigeria with its registered office located in Lagos, Nigeria (“Txrnxp”, "we," "us," or "our"). Txrnxp operates an event ticketing platform that provides ticketing and related services (the "Services") by means of (among other things) websites, mobile applications, or other products owned and operated by us, (collectively the "Platform").

These Terms of Use for Users (“Terms”) constitute a legally binding agreement between you (“you”, “User” or “Buyer”) and Turnxp Technologies Limited (“Txrnxp”, “we”, “us” or “our”) governing your access to and use of the Txrnxp website, mobile applications and related services (collectively, the “Platform”).

By accessing or using any part of the Platform, you represent that you have read, understood and agree to be bound by these Terms, together with our Privacy Policy and any other policies or terms expressly incorporated by reference (together, the “Agreement”). If you do not agree to the Agreement, you must not access or use the Platform.

We reserve the right to amend the Terms of Use at any time, and we will notify you of any such changes by posting the updated Terms of Use on the Platform. If We do, the revised terms will supersede prior versions. You should check the Terms of Use periodically for changes. Your continued use of the Platform after any change to the Terms of Use constitutes your agreement to be bound by any such changes.

AGE RESTRICTION

THE PLATFORM

Txrnxp is an event ticketing platform that facilitates the sale of tickets on behalf of third-party event organisers (“Organisers”). Txrnxp acts solely as an intermediary between Organisers and Users and is not a co-organiser of any event listed on the Platform.

Organisers are independent third parties who list and manage events on the Platform under their own name, trade name, or registered business name. Organisers are solely responsible for the planning, organisation, delivery, and quality of their events, and determine the terms on which tickets are made available, subject to any rules or requirements set out by Txrnxp.

You acknowledge and agree that:

• Txrnxp does not organise, host, or deliver any event listed on the Platform, and does not supervise, direct, control, or manage any Organiser in the planning or execution of their events;
• Txrnxp does not set ticket prices, event schedules, venue arrangements, or any other terms governing the delivery of an event — these are determined solely by the Organiser;
• Txrnxp does not guarantee the quality, safety, suitability, accuracy of description, or successful delivery of any event, nor does it guarantee the conduct, competence, or integrity of any Organiser or their staff;
• Txrnxp has no control over the outcome or performance of any event and is not responsible for any act, omission, misconduct, negligence, or breach by any Organiser; and
• the purchase of a ticket through the Platform creates a contract between the User and the Organiser. Txrnxp is not a party to that contract and accepts no liability for the Organiser's fulfilment of its obligations thereunder.

REGISTRATION

To access and use the Platform, you must create a Txrnxp account (“Account”) and provide accurate, current and complete information, including your full name, email address, contact details, and any other information we may reasonably require. You confirm that all information provided by you during User Account creation is true, correct, and up-to-date and agree to provide any additional documents and/or information as may be required from time to time. Failure to provide accurate or updated information may result in your inability to use the Platform or in suspension or termination of your Account.

Txrnxp reserves the right to refuse registration or restrict access to the Platform if we determine that doing so is necessary to protect the safety, integrity, legality or proper functioning of the Platform, its Users, Organisers, or Txrnxp’s business interests.

You are solely responsible for maintaining the confidentiality and security of your Account credentials (username and password) and for all activities conducted through your Account. Txrnxp does not control and cannot be held responsible for any unauthorised use of your Account. You must notify Txrnxp immediately if you suspect any unauthorised access, compromise or misuse of your Account or any other security breach.

TICKET PURCHASES

All ticket purchases are subject to availability. Txrnxp does not guarantee the availability of tickets for any event listed on the Platform.

You must ensure that all information provided at the time of purchase, including your name, contact details, and payment information, is accurate and complete.

Txrnxp shall not be responsible for failed ticket delivery, entry denial, or any other consequence arising from inaccurate information provided by the User.

Once a ticket is purchased, it is your responsibility to keep it secure. Txrnxp is not responsible for lost, stolen, damaged, or destroyed tickets resulting from the User’s conduct or negligence.

Txrnxp reserves the right to void tickets where there is evidence of fraudulent acquisition, unauthorised duplication, or resale in breach of these Terms.

Tickets purchased on the Platform may be transferred to another registered Txrnxp User subject to the following conditions:

• The event to which the ticket relates has not yet taken place and has not been cancelled, postponed, or rescheduled at the time of the transfer request;
• The transfer is initiated by the current ticket owner through the designated transfer provisions on the Platform;
• The recipient of the transfer must hold a valid and active Txrnxp account;

Txrnxp reserves the right to decline or reverse any transfer request where there is evidence of fraudulent activity, suspected commercial resale, or any other circumstances Txrnxp deems relevant.

Once a transfer is completed, the original purchaser relinquishes all rights to the ticket, including any refund rights. Refund entitlements are personal to the original purchaser and do not transfer with the ticket. The recipient of a transferred ticket accepts the ticket on an as-is basis and acknowledges that no refund rights arise from the transfer

Txrnxp is not responsible for any loss, inconvenience, or dispute arising between the original purchaser and the recipient in connection with a ticket transfer.

PAYMENTS

Unless otherwise determined by us or as expressly set out in the Refund Policy, payments made by you for tickets on the Platform are final and non-refundable. All payments for tickets must be made through the approved payment methods available on the Platform at the time of checkout.

Ticket prices, applicable service fees, and any taxes will be displayed to you prior to completing your purchase. By proceeding to check out, you confirm your acceptance of the total amount payable.

All transactions are processed in the currency displayed at the time of purchase. Txrnxp is not responsible for exchange rate fluctuations or conversion fees applied by your financial institution.

Txrnxp uses third-party payment providers to process transactions. By making a payment on the Platform, you also agree to the terms and conditions of the relevant payment provider. Txrnxp is not responsible for errors, failures, or delays attributable to third-party payment providers.

Initiating a chargeback or fraudulent payment dispute without first exhausting Txrnxp’s internal refund process may result in account suspension or permanent termination, and Txrnxp reserves the right to recover any associated costs from the User. Please refer to the Refund Policy for our refund process.

All payments associated with the Platform must be made strictly through the methods approved by Txrnxp. Off-platform payments or arrangements intended to manipulate transactions or undermine platform integrity constitute a breach of the Agreement.

REFUNDS AND CANCELLATIONS

All refunds and cancellations are governed exclusively by Txrnxp’s Refund Policy, which forms part of these Terms and is available on the Platform. Refunds are only available in the circumstances set out in the Refund Policy.

WALLET

Txrnxp provides Users with a web-based wallet feature (the "Txrnxp Wallet") for the purpose of storing funds to purchase tickets on the Platform. Users may credit their Txrnxp Wallet by transfer or debit card or receive funds into it where a refund is approved in accordance with the Refund Policy. The Txrnxp Wallet is not a bank account, does not attract interest, and should not be treated as a savings or deposit product.

Withdrawals from the Txrnxp Wallet to a User's registered bank account are not available on demand and are only permitted in the specific circumstances set out in the Refund Policy. Where a withdrawal is permissible, the User may submit a request through the Platform. Txrnxp reserves the right to approve or deny withdrawal requests at its sole discretion, including where there is suspected fraudulent activity, an unresolved dispute, or any other circumstances Txrnxp deems relevant

Txrnxp Wallet balances are personal to the User and cannot be transferred, gifted, or assigned to any third party. Txrnxp reserves the right to freeze, suspend, or forfeit a User's Txrnxp Wallet balance where their account is suspended or terminated due to fraudulent activity or breach of these Terms

LICENCE

Subject to your compliance with this Agreement, Txrnxp grants you a limited, non-exclusive, non-transferable, revocable licence to:

• access and use the Platform in Nigeria for its intended purpose.
• download and use the Txrnxp mobile application on your personal device; and
• access and view content and materials made available through the Platform solely for your personal use.

You must not:

• copy, download, reproduce, distribute, modify, reconfigure, reverse engineer, decompile, scrape, extract data from, or create derivative works from any part of the Platform;
• use automated systems (bots, crawlers, spiders, scrapers) to access or interact with the Platform;
• use the Platform for any unlawful purpose or in a manner inconsistent with this Agreement or act fraudulently or maliciously.
• infringe our intellectual property rights or those of any third party in relation to your use of the Platform, including the submission of any material or User Content (to the extent that such use is not licensed by this Terms of Use).

Any rights not expressly granted under this Agreement are reserved by Txrnxp.

USE OF THE PLATFORM

You agree to use the Platform solely for lawful purposes and strictly in accordance with these Terms, our Privacy Policy, and all applicable Nigerian laws and regulations. You may only use the Platform to browse events, purchase tickets, manage your bookings, access your Txrnxp Wallet, and communicate with Txrnxp through the channels provided on the Platform.

You must not use the Platform in any manner that:

• violates any law, regulation, or third-party right;
• damages, disables, disrupts, interferes with, overloads or impairs the Platform’s operation, security, performance or integrity; or
• negatively affects the experience or rights of any other User or Organiser

Without limitation, you must not:

• use the Platform for any fraudulent, illegal, harmful, misleading or deceptive purpose;
• provide false, inaccurate, outdated or incomplete information at any time;
• harass, threaten, harm, or abuse any Organiser, User or Txrnxp;
• purchase, resell, or transfer tickets in a manner that is unlawful, inappropriate, or outside the scope permitted under these Terms
• attempt to circumvent, avoid or bypass Txrnxp’s fees, policies, identity verification or security processes;
• engage in off-platform payments or communication intended to bypass the Platform;
• use bots, scrapers, spiders, crawlers, scripts or any automated technology to access the Platform;
• copy, modify, reverse engineer, decompile, disassemble, extract data from, interfere with, or tamper with any part of the Platform’s software, systems or infrastructure
• upload, transmit or distribute viruses, malware, worms, harmful code, corrupted data or any other technologies that may harm the Platform or its Users;
• access or attempt to access any Account or Txrnxp system without proper authorisation; or
• use bots, scrapers, spiders, crawlers, scripts or any automated technology to access the Platform;
• use the Platform for any purpose not expressly permitted under these Terms.

Any attempt to use the Platform contrary to these prohibitions may result in immediate suspension or termination of your Account and referral to the appropriate law enforcement authorities.

Your use of the Platform is governed by these Terms, our Privacy Policy and any other policies, notices, guidelines or supplemental terms issued by Txrnxp and updated from time to time (“Platform Policies”). You are responsible for reviewing and complying with the most recent versions of all Platform Policies

By accessing or using the Platform, you expressly acknowledge and agree that:

• your continued use constitutes acceptance of all Platform Policies;
• you will not access or use the Platform if you do not agree to be bound by the applicable Policies;
• any misuse of the Platform, including but not limited to unauthorised access, interference with service functionality, exploitation of system vulnerabilities, manipulation of review systems, or circumvention of operational processes, is strictly prohibited.

These Terms govern all interactions facilitated through the Platform, including communications, ticket purchase, and engagement with Organisers.

Violation of any Platform Policy constitutes a material breach of these Terms and may result in suspension, restriction or permanent deactivation of your Account, without prejudice to any other rights or remedies available to Txrnxp.

INTELLECTUAL PROPERTY RIGHTS

The Platform, and all content, features, technology and materials made available or displayed on it (excluding User Generated Content and third-party content), are owned by Txrnxp. This includes, without limitation:

• all software, code, databases and application architecture;
• text, graphics, interfaces, editorial content, photographs, videos, audio, illustrations, icons and design elements;
• layouts, “look and feel”, formatting, arrangements, compilations and coordination of materials;
• the Platform’s tools, algorithms, data structures and interactive features;
• and all intellectual property rights associated with the foregoing (collectively, “Txrnxp Proprietary Material”).

Txrnxp Proprietary Material is protected under intellectual property laws, as well as international conventions. Except as expressly permitted under these Terms, you may not: (a) copy, reproduce, distribute, adapt, publish, modify, translate or create derivative works from any Txrnxp Proprietary Material; (b) reverse engineer, decompile, disassemble or attempt to derive the source code; (c) scrape, extract or harvest data from the Platform; (d) use Txrnxp Proprietary Material for competitive or commercial purposes; or (e) otherwise use Txrnxp Proprietary Material in any manner not authorised by Txrnxp.

“Txrnxp”, the Txrnxp logo, and all related names, branding elements, product names, designs and slogans are owned exclusively by Txrnxp (“Txrnxp Branding”). You may not use any Txrnxp Branding: (a) without Txrnxp’s prior written consent; (b) in any manner that could cause confusion; (c) to imply endorsement, affiliation or sponsorship; or (d) in connection with any product or service not offered by Txrnxp

Any other trademarks, trade names, logos or service marks appearing on the Platform belong to their respective owners. Their use on the Platform does not grant you any rights in or to them.

LIMITATION OF LIABILITY

You acknowledge and agree that Txrnxp is able to make the Platform available only on the basis that its liability to you is strictly limited in the manner set out in these Terms. Accordingly, to the fullest extent permitted by applicable Nigerian law, Txrnxp, together with its officers, directors, employees, agents, and affiliates, shall not be liable to you or to any third party for any form of indirect, incidental, special, consequential, exemplary, or punitive damages, whether arising in contract, tort, negligence, equity, or otherwise. This includes, without limitation, any loss of profits, loss of data, loss of business opportunity, loss of goodwill, service interruption, system failure, cost of substitute services, personal injury, property damage, or any other losses arising from or connected with:

• your access to or use of the Platform;
• your inability to access or use the Platform;
• the cancellation, postponement, rescheduling, or unsatisfactory delivery of any event listed on the Platform;
• your reliance on any information, content, or event listing provided by an Organiser on the Platform; or
• any interactions, dealings, or disputes between you and any Organiser, whether occurring on the Platform or offline.

All such liability is expressly excluded to the fullest extent permitted by law.

You further acknowledge that Txrnxp does not control, direct, or supervise the conduct, qualifications, actions, or omissions of any Organiser, and shall not under any circumstances be liable for any loss, damage, injury, or harm arising from the organisation or delivery of any event, or from any representations, acts, or omissions of any Organiser. You use the Platform, engage with Organisers, and rely on any information or content available through the Platform entirely at your own risk.

Notwithstanding anything to the contrary in these Terms, Txrnxp's total aggregate liability to you for any claim, regardless of its form or basis, shall not exceed the total amount paid by you to Txrnxp in the six-month period immediately preceding the event giving rise to the claim. Where you have not made any payment to Txrnxp in that period, Txrnxp's liability shall not exceed [NGN] ₦50,000 (Fifty Thousand Naira).

DISCLAIMER OF WARRANTIES

You acknowledge and agree that the Platform is provided on an "as is" and "as available" basis. None of the respective officers, directors, employees, or agents of Txrnxp guarantee the accuracy, reliability, completeness, or usefulness of any information on the Platform. We do not warrant that the Platform will meet your needs or expectations, or be uninterrupted, secure, or error-free. To the fullest extent permitted by applicable Nigerian law, Txrnxp shall not be responsible for any damage arising from your use of the Platform, except as expressly provided in these Terms.

INDEMNITY

You hereby agree to indemnify and hold harmless Txrnxp (and its directors, officers, affiliates, agents, partners, employees, successors and assigns) against all claims, liabilities, damages, costs and expenses (including attorney fees and related charges) which Txrnxp suffers or incurs or sustains due to or arising out of: (1) use of the Platform; (2) breach of these Terms; (3) any breach of your representations and warranties set forth in these Terms; (4) your violation of the rights of a third party, including but not limited to intellectual property rights; or (5) any overt harmful or unlawful act directed at another User, Organiser, or third party in connection with your use of the Platform.

FORCE MAJEURE

Txrnxp shall not be liable for any failure or delay in performing its obligations under this Agreement where such failure or delay results from any cause beyond Txrnxp's reasonable control, including but not limited to:

• acts of God, natural disasters, floods, earthquakes, or extreme weather events;
• epidemic, pandemic, or public health emergencies;
• government action, legislation, regulation, or restriction, including the imposition of sanctions or embargoes;
• civil unrest, riot, war, terrorism, or threat of terrorism;
• power outages, internet failures, or disruptions to telecommunications infrastructure;
• failure or disruption of third-party systems, payment providers, or services on which the Platform relies; or
• any other event or circumstance beyond Txrnxp's reasonable control that could not have been prevented by reasonable precaution.

Where a force majeure event occurs, Txrnxp's obligations under these Terms shall be suspended for the duration of the event. Txrnxp will use reasonable efforts to notify affected Users as soon as practicable and to resume normal operations as quickly as reasonably possible.

RELATIONSHIP OF THE PARTIES

Nothing in this Agreement shall be interpreted as creating any partnership, joint venture, agency, employment, franchise or fiduciary relationship between you and Txrnxp. Txrnxp does not supervise, direct or control Organisers in the planning, organisation, or delivery of their events. Neither Users nor Organisers have any authority to act on behalf of, bind, or make representations for Txrnxp in any manner.

ENTIRE AGREEMENT

These Terms of Use, our Privacy Policy and all other policies on our Platform constitute the entire agreement between you and Txrnxp regarding your use of the Platform. It supersedes all prior or contemporaneous understandings, communications or agreements, whether written or oral. Each part of these Terms is intended to be interpreted so as to be valid, enforceable and consistent with applicable law.

SEVERABILITY

If any provision of these Terms is found by a court or competent authority to be invalid, illegal or unenforceable, that provision shall be enforced to the maximum extent permitted by law. If it cannot be enforced, it shall be deemed severed from the Agreement, and the remainder of the Agreement shall continue in full force and effect without being impaired or invalidated.

NO WAIVER

No failure, delay or omission by Txrnxp in exercising any right or remedy under this Agreement shall be deemed a waiver of that right or remedy. Any waiver will be effective only if issued in writing and signed by Txrnxp. A single or partial exercise of any right does not prevent any further exercise of that right or of any other right.

ASSIGNMENT

You may not assign, transfer, or delegate any of your rights or obligations under these Terms to any third party without Txrnxp's prior written consent. Txrnxp may assign or transfer its rights and obligations under these Terms at any time, including in connection with a merger, acquisition, or sale of assets. Where such assignment occurs, Txrnxp will notify Users and the assignee will assume Txrnxp's obligations from the effective date of the assignment. These Terms will remain binding on and benefit Txrnxp, its successors, and any permitted assignees.

THIRD-PARTY RIGHTS

Unless expressly stated otherwise in these Terms or required by applicable law, these Terms are intended solely for the benefit of you and Txrnxp. It does not create any rights for, or allow enforcement by, any third party.

COMMUNICATION

You consent to us sending all notifications, notices, records, statements, communications, updates, and any other information regarding the Platform provided to you electronically (“Correspondence and Communication”). Where applicable, you will be responsible for any charges, costs, or expenses incurred for sending any Correspondence and Communication to you.

GOVERNING LAW

This Agreement, and any dispute or claim arising out of or relating to it, shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria.

DISPUTE RESOLUTION

Txrnxp is committed to resolving disputes in a fair, transparent and efficient manner. If at any time you have a concern or disagreement relating to your use of the Platform, your interactions with another User or Organiser, or your relationship with Txrnxp, you agree to follow the dispute resolution process set out in this Clause.

In the first instance, you must contact Txrnxp at txrnxp@flenoonexe.resend.app., providing all relevant information relating to the issue. Txrnxp will review the matter and may request further details in order to attempt an informal resolution. Most concerns are resolved at this stage, and Users are encouraged to co-operate fully with this initial process.

If an issue cannot be resolved informally, Txrnxp may, where appropriate, suggest mediation between the parties. Mediation is voluntary and is intended to facilitate a mutually acceptable resolution with the assistance of a neutral mediator. Txrnxp may decline mediation in circumstances where it considers the process inappropriate or unlikely to yield a meaningful outcome.

If informal resolution and mediation do not result in a settlement, any dispute, controversy or claim arising out of or relating to these Terms, the Platform, your interactions with any User or Organiser, or any Services arranged through Txrnxp shall be referred to and finally resolved by binding arbitration. The arbitration shall be conducted in accordance with the Arbitration Rules applicable under the Arbitration and Mediation Act, 2023.

The arbitration shall take place in Lagos, Nigeria, and the seat of the arbitration shall be Lagos. The proceedings shall be conducted in English. The tribunal shall consist of a single arbitrator, who shall be appointed in accordance with the Arbitration and Mediation Act, 2023.

The arbitral award shall be final and binding on the parties and may be enforced in any court of competent jurisdiction.

Contact Us

If you have questions about this Terms of use, please contact:

txrnxp@flenoonexe.resend.app